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    Frequently Asked Questions

    Everything you need to know before your stay in Ibiza

    Find answers to the most common questions about bookings, services, board types and accommodation at our hotels and apartments in Ibiza. If you cannot find what you are looking for, our team will be happy to help.

    Vibra Hotels offers hotels, aparthotels and apartments in Ibiza, Mallorca and Menorca, with options designed for different types of trips and experiences. In the San Antonio area, our hotels are adults-only, hotels with entertainment are recommended for families, and in general all are suitable for couples, especially those with sea views.

    Vibra Hotels offers a selection of adults-only hotels within its portfolio. In the area of San Antonio de Portmany, all of our hotels are adults-only; in the Playa d’en Bossa area, we have Hotel Vibra Bossa Flow, el Hotel Vibra Isola and Aparthotel Vibra Mogambo; and in Ibiza town, you will find Apartamentos Vibra Jabeque Blue.

    Vibra Hotels offers hotels and apartments that are ideal for families, with options tailored for holidays with children. In the San Antonio Bay area, we have Hotel Vibra Riviera, Apartamentos Vibra Riviera, and Aparthotel Vibra Club Maritim; in one of Ibiza’s best coves, you’ll find Hotel Vibra Cala Tarida; in Mallorca, Hotel Vibra Beverly Playa ; and in Menorca Apartamentos Vibra Caleta Playa, el Aparthotel Vibra Blanc Palace and Apartamentos Vibra Blanc Cottage.

    Vibra Hotels offers accommodations suitable for couples’ getaways depending on the destination, area, and type of experience sought. The most suitable hotels are adults-only properties or hotels with sea views. In Ibiza, our Vibra Bossa Flow and Vibra Isola are adults-only, or you can stay in our sea-view rooms at Vibra Maritimo, Vibra Algarb, and in San Antonio and the bay Vibra Yamm Sunset or Vibra San Remo and S'Estanyol.

    Vibra Hotels offers all-inclusive hotels within its portfolio. In Ibiza, in the Playa d’en Bossa area, we have Hotel Vibra Algarb and Hotel Vibra Mare Nostrum; in San Antonio de Portmany, Hotel Vibra District; in San Antonio Bay, Hotel Vibra San remo, Hotel Vibra S'Estanyol, and Hotel Vibra Riviera along with Apartamentos Vibra Riviera.. You can also enjoy all-inclusive at our Hotel Vibra Cala Tarida. In Mallorca, we have Hotel Vibra Beverly Playa.

    Some Vibra Hotels offer a half-board option, including breakfast and dinner.Drinks are not included in the half-board service at any of our hotels, and guests must pay for them separately.

    The hotels offering half-board are: in Ibiza Town, Hotel Vibra Maritimo, Aparthotel Vibra Jabeque Soul, Apartamentos Vibra Jabeque Dreams and Apartamentos Vibra Jabeque Blue; in the Playa d’en Bossa area, Hotel Vibra Algarb and Hotel Vibra Mare Nostrum; in San Antonio de Portmany, Hotel Vibra District and in San Antonio Bay Hotel Vibra San remo, Hotel Vibra S'Estanyol, and Hotel Vibra Riviera along with Apartamentos Vibra Riviera. Hotel Vibra Cala Tarida also offers half-board. In Mallorca, Hotel Vibra Beverly Playa , Hotel Vibra Palma Cactus and in Menorca Apartamentos Vibra Caleta Playa, Aparthotel Vibra Blanc Palace and Apartamentos Vibra Blanc Cottage also provide this option.

    Many Vibra hotels and apartments are located near the beach or in holiday locations very close to the sea. The exact proximity depends on each property and can be checked on its hotel page. In Ibiza, we have seafront hotels such as our 4* Vibra Algarb in Playa d'en Bossa and the Hotel Vibra Maritimo in Figueretes. In San Antonio Bay, we have our twin hotels Vibra San Remo and Vibra S'Estanyol, and the Hotel Vibra Cala Tarida located in the very cove famous among tourists. In Mallorca, our Vibra Beverly Playa is right on the beachfront, and in Menorca, the 3 hotels in the complex are close to a small and peaceful cove.

    Vibra Hotels’ studios and apartments feature a kitchenette and basic cooking utensils. In addition, most of them also have a mini fridge and a microwave.

    Some Vibra hotels include entertainment among their services, especially in holiday options aimed at families or all-inclusive stays. In San Antonio Bay, we have our Hotel and Apartamentos Vibra Riviera, in Cala Tarida our Hotel Vibra Cala Tarida, in Mallorca at Vibra Beverly Playa, and in Menorca in the 3 hotels that are part of the same complex and share entertainment.

    Vibra Hotels offers adapted hotels and apartments. To confirm an adapted room, it is necessary to send your request to info@vibrahotels.com , indicating your booking number. Vibra adapted hotels meet the following features:

    - Adapted room (availability must be requested before making the reservation)

    -Accessible route from the entrance to the adapted room

    - Accessible pool access (via ramp or pool lift)

    -Adapted bathroom in common areas

    - Adapted sink in common area bathrooms

    - Long-spout tap in common area bathrooms

    - Adapted properties in Ibiza Town include Apartamentos Vibra Jabeque Dreams and Jabeque Soul, Apartamentos Vibra Jabeque Blue and Apartamentos Vibra Panoramic. In Playa d’en Bossa:Hotel Vibra Bossa Flow, Hotel Vibra Mare Nostrum and Apartamentos Vibra Tivoli. In San Antonio: Hotel Vibra Yamm Sunset and Hotel Vibra Yamm Urban and el Aparthotel Vibra Calima. In San Antonio Bay: Hotel Vibra S´Estanyol, el Aparthotel Vibra Bay and Aparthotel Vibra Club Maritim. Hotel Vibra Cala Tarida. is also adapted. In Mallorca we have Hotel Vibra Palma Cactus and in Menorca Apartamentos Vibra Caleta.

    Some Vibra Hotels have a gym.

    In Ibiza Town, you will find Hotel Vibra Maritimo , and in Playa d’en Bossa, Hotel Vibra Algarb and Hotel Vibra Mare Nostrum. In San Antonio de Portmany, Hotel Vibra District , Hotel Vibra Yamm Sunset and Hotel Vibra Yamm Urban offer this service. In San Antonio Bay, Hotel Vibra San Remo and Aparthotel Vibra Club Maritim. Hotel Vibra Cala Tarida also has a gym. In Mallorca, both Vibra Beverly Playa and Vibra Palma Cactus offer this service.

    Yes. During the booking process, you can indicate preferences or special requests. The hotel will do its best to accommodate them, although they cannot be guaranteed.

    Yes. You can include this type of preference as a special request during the booking process. The hotel will try to accommodate it, but it is subject to availability and cannot be guaranteed.

    No. Vibra Hotels’ hotels and apartments do not allow pets on their premises.

    Yes. Vibra Hotels has a specific channel for groups of more than 20 people. You can contact our groups department at grupos@vibrahotels.com. For groups of up to 19 people, you can contact our Customer Service department by writing to info@vibrahotels.com.

    No, minors cannot stay unless they are accompanied by an adult.

    All-inclusive includes breakfast, lunch, and dinner, as well as snacks and a selection of non-bottled drinks, draft beer, hot beverages, house wines, and certain selected drinks. Bottled drinks, some international alcoholic beverages, and certain extras are not included and may incur an additional cost.

    Half board includes breakfast and dinner. Drinks are not included in half board in the chain’s hotels and must be paid for separately.

    Breakfast in most hotels is buffet-style, with sweet and savory dishes, both cold and hot. The hotel Vibra Lei offers an à la carte breakfast.

    In all the hotels in the chain, the buffet includes vegetables, fruit, and dishes that do not contain meat or fish. Food intolerances are also taken into account; however, it is always recommended to contact the hotel in advance and inform reception upon arrival.

    Hotels that offer meal services also provide picnic service. It is important to request it at reception at least one day in advance.

    Yes, depending on the hotel there may be a buffet restaurant, lobby bar, snack bar, pool bar, or other food and beverage outlets. The specific offer depends on the property and the booked board basis. As highlights, we feature our Seahorse restaurants at Vibra Algarb, Blavós at Vibra Maritimo, Taco Santo at Vibra Mogambo, and Savannah at Vibra Yamm.

    Schedules depend on the hotel and the service booked. In general, breakfast is from 08:00 to 11:00, lunch from 13:30 to 15:00, and dinner from 19:30 to 21:30. In any case, we recommend reconfirming with the hotel before arrival.

    Vibra Hotels has a dedicated area for professionals where travel agencies can register to access special conditions and make online bookings easily and securely. They must register at https://www.vibrahotels.com/es/acceso-profesional and, after completing the form, they will receive credentials to book directly on the website within 3 working days.

    Puedes reservar directamente desde la web oficial de Vibra Hotels. Además puedes contactar con nuestro Contact Center llamando al 971 30 19 59 o enivando un mail a info@vibrahotels.com. Reservando directamente con nosotros tendrás asegurado el mejor precio online y a través de Club Vibra, beneficios adicionales como descuento, check-in preferente en una selección de hoteles, early check-in sujeto a disponibilidad, late check-out hasta las 14:00 sujeto a disponibilidad y detalle de bienvenida.

    Vibra Hotels ofrece 3 tipos de tarifa: la tarifa flexible, cancelable y modificable hasta 3 días antes de la llegada, se solicita un pago parcial antes de la llegada y el resto se paga en hotel; la tarifa semi-flexible modificable hasta 7 días antes de la llegada y que requiere un pago no reembolsable del 25% del total al momento de la reserva; la tarifa no reembolsable que requiere el pago total al momento de la reserva y no permite cancelación y modificaciones.

    Sí, según la tarifa contratada. La cancelación sin gastos se aplica a las reservas con tarifa flexible si se realiza máximo 3 días antes de la llegada. Las resrvas con tarifa no reembolsable y semi-flexible no se pueden cancelar. Para cambios, se aplican las condiciones vigentes y la disponibilidad del momento. Para modificar tu reserva puedes contactar con nuestro departamento de Atención al Cliente a info@vibrahotels.com

    Si cancelas con menos de 3 días de antelación, pueden aplicarse gastos según la política de cancelación, que pueden equivaler a 1 o 2 noches según el periodo de reserva. En caso de no show sin aviso previo, se aplican las mismas condiciones. Para reservas no reembolsables se perderá el total de la reserva.

    Lamentablemente no se puede modificar el nombre del titular de la reserva. En casos de necesitar modificar la reserva puedes contactar nuestro Customer Servici a info@vibrahotels.com para que se revise el caso.

    Sí, Vibra Hotels siempre ofrece el mejor precio online garantizado del día. Si encuentra hoy un precio mejor que en nuestra web escribenos a info@vibrahotels.com

    Vibra Hotels acepta pago en efectivo y pago con tarjeta de débito o crédito.

    The reservation price does not include the tourist tax. This amount must be paid directly at the reception on the day of arrival.

    Promotional codes may be applied depending on current offers and promotions, as long as this is done before completing the booking. You can contact our Customer Contact Center so that an agent can assist you with your reservation at info@vibrahotels.com

    Check-in starts at 2:00 PM.

    Keys must be returned at reception before 11:00 AM.

    Yes, subject to availability. In addition, Club Vibra includes free early check-in as a benefit, always subject to availability and provided the arrival time is indicated at the time of booking. We kindly ask you to check availability directly at reception upon arrival.

    Yes, subject to availability. Club Vibra includes free late check-out until 2:00 PM, subject to availability. For guests who are not Club Vibra members, late check-out has an additional cost. We kindly ask you to check availability and price directly at reception the day before your departure.

    To check in, it is mandatory to present your own identification document. We recommend bringing your booking confirmation.

    On the official Vibra Hotels website you can access the “online check-in” for your booking.

    All guests can extend their stay directly at the hotel, subject to availability.

    You can request a room change during your stay, subject to availability and with the possibility of an additional cost depending on the room type selected.

    Yes, all Vibra Hotels offer free Wi-Fi in common areas and rooms.

    In all Vibra Hotels, the reception is open 24 hours a day and includes luggage storage outside check-in and check-out hours.

    All Vibra Hotels have air conditioning in the rooms.

    After your stay, if you have forgotten a personal item at the hotel, you can contact the hotel directly by calling reception or sending an email.

    Spanish national regulations are respected and therefore smoking is not allowed in Vibra Hotels.

    Vibra Hotels do not offer room service.

    For any issues during your stay, you should contact the hotel reception. They will inform the maintenance department as soon as possible so the problem can be resolved promptly.

    All rooms at Vibra Hotels have a safe.

    Some hotels in the chain offer a paid laundry service upon request at reception.

    Towels are usually changed every 3 days, although for environmental reasons guests are kindly asked to clearly indicate when they consider it necessary to have their towels changed.

    Room cleaning is carried out daily.

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